Here at QSM, we realize COVID-19 has impacted your lives and businesses in many ways. One thing we don't want you to worry about is how to get the resources you need from us during this time of crisis. QSM is adhering to both CDC and state guidelines with all employees working remotely at this time. Whether it's customer support, online training, one-on-one remote coaching sessions, FAQs, white papers, or webinars, QSM is fully-equipped to support you. Below is a list of resources...
- Support - Customer support is included with your SLIM-Suite or SLIM-Collaborate tools license. You can contact our experienced team by email or call us at (800) 424-6755 Monday - Friday, 9 am - 5 pm, EST. Let us take the worry out of estimating, tracking, or archiving your software projects.
- Online Training - QSM's online training is available in convenient half-day sessions tailored to fit your busy work schedule. Our online classrooms and virtual labs will get you up to speed quickly, even if you haven’t yet installed SLIM-Suite tools in your environment.
- One-on-One Coaching Sessions - Work one-on-one with a QSM coach to configure SLIM products to model the unique characteristics of your environment. Our experts will help you solve your most pressing challenges, and progress at your own pace.
- Support Videos and Tutorials - SLIM-Suite Guided Tour video tutorials walk you through typical ways each application is used for software life cycle management - from estimation to closeout, projects to portfolios. Estimation videos address special topics and tool features that support the estimation process. The QSM SLIM Training Course and Tutorial Library also provides a catalog of video-based training modules and QSM User Forum video replays.
- Consulting - QSM consulting provides quantitative business analytics for entire portfolios, transformational programs and strategic projects which enable executives to make better and more informed business decisions, save millions of dollars and reduce resource waste. We have solutions for the portfolio level, program/project level as well as workshops for building analytical skills at the individual level.
- Client Services - If you have general questions or if you are new to QSM and would like to learn more about our estimation and metrics solutions, please feel free to reach out to our client services team to schedule a call or a free product demonstration.
- FAQs - Get answers, browse how-to whitepapers and other resources, or submit a new question on our searchable FAQs page.
- Webinars - QSM hosts regular webinars featuring new products, services, and hot topics in the industry. Replays are available for all of our sessions, many of which are PDU-approved.
- Articles and White Papers - QSM offers free articles and white papers on a wide variety of topics supporting the software development industry.
Need help with something that's listed above? We're happy to work with you and support you in any way possible. Just contact us!