Support Overview

Support Overview

Customer support

Customer support is included with your SLIM-Suite desktop or SLIM-Collaborate tools license. Contact us by e-mail or call us at (800) 424-6755 Monday - Friday, 9 am - 5 pm, EST. Let us take the worry out of estimating, tracking, or archiving your software projects!

Installation and Product Upgrades

Visit the Installation and Upgrades Page to access SLIM-Suite setup files, release notes, installation manuals in pdf format, and instructions for installing or upgrading to currently supported versions of SLIM desktop applications. Have a question about installing or upgrading SLIM-Suite? The Installation FAQs page has the answers you need! Of course, you can always contact QSM support with any questions or concerns.


The Downloads Page is the place to download API, utility, and integration packages and documentation; samples and templates; and other useful files.

Frequently Asked Questions

Get answers, browse how-to whitepapers and other resources, or submit a new question on our searchable FAQ's page.

Support Resources Directory

View The QSM Support Resources Directory for helpful information about product installation, estimation, training, historical data collection, research, benchmarking and more.

SLIM-Suite Video Tutorials

We are pleased to offer this series of SLIM-Suite video tutorials. Whether you are a new or experienced user, our videos will help you get the most from your SLIM experience.

Code Counters

Check out the Code Counters page, with links to code counters for Java, VB, HTML, C++, Oracle PL/SQL, and many other programming languages.

Function Point Table

The QSM Function Point Table provides SLOC/FP language gearing factors for a variety of programming languages.

Performance Benchmarking Tables

Check out QSM's Performance Benchmarking tables to see industry average schedule, effort, staff, quality, and productivity numbers for projects from QSM’s Real Time, Engineering, and IT software databases.