As managing partner at QSM Associates Inc. based in Massachusetts, Michael Mah teaches, writes, and consults to technology companies on measuring, estimating and managing software projects, whether in-house, offshore, waterfall, or agile. He is a frequent conference keynote speaker and is the director of the Benchmarking Practice at the Cutter Consortium, a Boston-based IT think-tank, and served as past editor of the IT Metrics Strategies publication. With over 25 years of experience, Michael and his partners at QSM have derived productivity patterns for thousands of projects collected in its worldwide database across engineering and business applications. His work examines time-pressure dynamics of teams, and its role in project success and failure. His clients include Boeing, Honeywell, Rockwell Collins, Nationwide Insurance, JPMorganChase, DirecTV, Roche, and other Fortune 100 companies. In addition to his background in physics and electrical engineering, he is a mediator specializing in dispute resolution for technology projects. Michael is training to be a private pilot and lives in the mountains of western Massachusetts with his two children. He can be reached at www.qsma.com.