Support Overview

Support Overview

Customer support

Customer support is included with your SLIM-Estimate, SLIM-Control, or SLIM-Metrics tools license. Contact us by e-mail or call us at (800) 424-6755 Monday - Friday, 9 am - 5 pm, EST. Let us take the worry out of estimating, tracking, or archiving your software projects.


The Downloads Page is the place to download product upgrades, training files, the latest trend line updates, and other useful files.

Frequently Asked Questions

Get answers, how-to's, or submit a new question on our searchable FAQ's page.

Support Resources Directory

View The QSM Support Resources Directory of product installation, training, estimation, historical data collection, research, benchmarking and more.

SLIM-Suite Video Tutorials

We are pleased to offer this series of SLIM-Suite video tutorials. Whether you are a new or experienced user, these tutorials will help you get the most from your SLIM experience.

Code Counters

Check out the Code Counters page, with links to code counters for Java, VB, HTML, C++, Oracle PL/SQL, and many other programming languages.

Function Point Table

The QSM Function Point Table provides SLOC/FP language gearing factors for a variety of programming languages.

Performance Benchmarking Tables

Check out QSM's Performance Benchmarking tables to see industry average schedule, effort, staff, quality, and productivity numbers for projects from QSM’s Real Time, Engineering, and IT software databases.